Cozmazone

Cozmazone

Exchange and Return Policy

Cozmazone Exchange and Return Policy

At CosmaZone, we value our customers' needs and understand the importance of medical, cosmetic, and medical devices in their lives. We always strive to ensure your satisfaction and provide high-quality products. Therefore, we operate a transparent and easy-to-use exchange and return policy, subject to the terms and conditions outlined below.


What is our exchange and return policy?

Due to the nature of the products we offer at CosmaZone, such as medical, cosmetic, medical devices, and personal care products, returns or exchanges of these products are only possible in the following cases:

  • There is a manufacturing defect .
  • There is damage to the product .

We accept returns or exchanges within 14 days of receiving the order, with our full commitment to ensuring the quality of the products we provide.


What do I do if I receive a different product than what I ordered?

If you receive a product that does not match your order due to a packaging error , please follow these steps:

  1. Contact us through the communication channels available on the Cosmazon website to report the problem.
  2. We will issue a return shipping policy .
  3. You can choose the appropriate return method:
  • Home Pickup : Please provide us with your location and zip code.
  • Delivery to the branch : You can deliver the product to the nearest branch of the shipping company and inform us of the return shipment number.
  1. Make sure the product is packaged the way it was received.

comments :

  • After the product is received and inspected by our team, CosmaZone will bear all costs including:
  • Shipping fees.
  • Return fees.
  • Full refund (product amount + shipping fee) within 14 days .

What do I do if I received a product I ordered in error?

If you order an unwanted product or discover that you do not need it, the product can be returned provided that it is:

  • Sealed properly .
  • Unused or unopened.

Steps :

  1. Contact us to issue a return shipment policy.
  2. Choose the return method (home pickup or branch delivery).
  3. Make sure to package the product carefully and place the return policy on the shipment.

comments :

  • CosmaZone will only bear the cost of the returned product.
  • You will not be responsible for shipping or return fees.
  • The amount due will be transferred within 14 days of receiving and inspecting the product.

Instructions for returning the shipment and delivering it to the shipping representative from home

To ensure a smooth and safe return, please adhere to the following instructions:

  1. Affix the return policy to the shipping carton.
  2. Package the product carefully to ensure its safety during transportation.
  3. Notify us when the shipment is delivered to the shipping company representative to track its path.
  4. After checking the product and ensuring that it is unused, the amount due will be refunded within 14 days .
  5. Please provide us with:
  • IBAN number.
  • Account holder name.
  • Bank name.

What happens if I don't receive my shipment?

  • If the customer is unable to receive the shipment for any reason, the order will be considered cancelled .
  • The customer bears:
  • Delivery fees.
  • Return shipment fees.
  • The product value will be refunded after deducting the shipping and return fees within 14 days of receiving the returned shipment and ensuring the product is in good condition.
  • A new order will not be sent to the customer until the required fees are paid.

Additional points for the exchange and return policy

  1. Duration of procedures :
  2. All exchange or return processes may take from 5 to 14 business days depending on the location and shipping method chosen.
  3. Products that are not returnable or exchangeable :
  • Products purchased on sale or special offers .
  • This is stated in the product description upon purchase.
  1. Returned shipment status :
  • The shipment must be in its original condition .
  • Original product packaging with all accessories, if any.
  1. Customer Service :
  2. If you encounter any problems or have any questions about our exchange or return policy, you can contact our customer service team via email or phone on our website.
  3. Special terms and exceptions :
  4. Some products may be subject to additional terms depending on their nature, and this will be explained in the product description on the website.

At CosmaZone, we work hard to provide a pleasant and convenient shopping experience for our customers while ensuring the highest levels of quality and transparency.

Thank you for choosing Cosmazon!