Cozmazone

Cozmazone

Exchange and Return Policy

Cozmazone's exchange and return policy

At Cosmazon, we value our customers' needs and understand the importance of medical, cosmetic, and medical devices in their lives. We always strive to ensure your satisfaction and provide high-quality products. Therefore, we have a transparent and easy exchange and return policy, as outlined below.


What is our exchange and return policy?

Due to the nature of the products we offer at Cosmazon, such as medical, cosmetic, medical device, and personal care products, returns or exchanges are only possible in the following cases:

  • There is a manufacturing defect .
  • The product is damaged .

We accept return or exchange requests within 14 days of the order receipt date, with our full commitment to guaranteeing the quality of the products we offer.


What should I do if I receive a product different from what I ordered?

If you receive a product that does not match the order due to a packaging error , please follow these steps:

  1. Contact us through the available communication channels on the Cosmazon website to report the problem.
  2. We will issue a return shipping label .
  3. You can choose the appropriate return method:
  • Home pickup : Please provide us with the location and postal code.
  • Delivery at the branch : You can deliver the product to the nearest branch of the shipping company and inform us of the return shipment number.
  1. Make sure the product is packaged the way it was received.

comments :

  • After receiving and inspecting the product by our team, Cosmazon will bear all costs, including:
  • Shipping fees.
  • Return fees.
  • Full refund (product price + shipping fees) within 14 days .


Steps :

  1. Contact us to issue a return shipping label.
  2. Choose your return method (home pickup or branch delivery).
  3. Make sure to package the product carefully and place the return label on the shipment.

comments :

  • Cosmazon will only bear the costs of the returned product.
  • You will not be responsible for shipping or return fees.
  • The amount due will be transferred within 14 days of receiving and inspecting the product.

Instructions for returning the shipment and handing it over to the delivery person from home

To ensure a smooth and safe return, please adhere to the following instructions:

  1. Attach the return label to the shipping carton.
  2. The product was carefully packaged to ensure its safety during transport.
  3. We notified the shipping company representative when the shipment was delivered so they could track its progress.
  4. After inspecting the product and confirming that it is unused, the amount due will be refunded within 14 days .
  5. Please provide us with:
  • IBAN number.
  • Account holder's name.
  • Name of the bank.

What happens if I don't receive my shipment?

  • If the customer is unable to receive the shipment for any reason, the order is considered cancelled .
  • The customer is responsible for:
  • Delivery fees.
  • Return shipping fees.
  • The product value will be refunded after deducting shipping and return fees within 14 days of receiving the returned shipment and confirming the product is undamaged.
  • A new order will not be sent to the customer until the applicable fees have been paid.

Bonus points for the exchange and return policy

  1. Duration of procedures :
  2. All processes related to exchange or return may take from 5 to 14 business days depending on the location and shipping method chosen.
  3. Products that are non-returnable or non-exchangeable :
  • Products purchased as part of discounts or special offers .
  • This is explained in the product description at the time of purchase.
  1. Status of returned shipment :
  • The shipment must be in its original condition .
  • Original product packaging with all accessories, if any.
  1. Customer service :
  2. If you encounter any problems or have any questions about our exchange or return policy, you can contact our customer service team via email or phone number on our website.
  3. Special conditions and exceptions :
  4. Some products may be subject to additional conditions according to their nature, and this will be explained in the product description on the website.

At Cosmazon, we work hard to provide a pleasant and convenient shopping experience for our customers while ensuring the highest levels of quality and transparency.

Thank you for choosing Cosmazon!